Last updated: April 2026
This Agreement constitutes a binding legal contract between you and SalonSync. Please read every clause carefully before using the Platform.
PARTIES. These Terms of Service ("Agreement") constitute a binding legal contract under the Indian Contract Act, 1872 between SalonSync ("Company", "Platform", "we", "us", "our") and the individual or entity accessing or using the Platform ("User", "you", "your").
APPLICABLE LAW. This Agreement is governed by and made in compliance with the Indian Contract Act, 1872; the Information Technology Act, 2000 and rules thereunder; the Consumer Protection Act, 2019; the Consumer Protection (E-Commerce) Rules, 2020; the Digital Personal Data Protection Act, 2023; the Payment and Settlement Systems Act, 2007; and the Goods and Services Tax Act, 2017, as amended from time to time.
ACCEPTANCE. Access to or use of the Platform constitutes unconditional acceptance of this Agreement in its entirety. If you do not accept any clause herein, you must immediately discontinue use of the Platform.
In this Agreement, unless the context otherwise requires:
1.1 “Agreement” means these Terms of Service together with the Privacy Policy, Cancellation & Refund Policy, StylePass Terms (if applicable), and Wallet Terms, all incorporated herein by reference.
1.2 “Booking” means a confirmed reservation of one or more salon services made through the Platform, subject to payment or payment hold.
1.3 “Consumer” has the meaning ascribed under Section 2(7) of the Consumer Protection Act, 2019.
1.4 “E-Commerce Entity” has the meaning ascribed under Rule 2(1)(d) of the Consumer Protection (E-Commerce) Rules, 2020.
1.5 “Intermediary” has the meaning ascribed under Section 2(w) of the Information Technology Act, 2000.
1.6 “Platform” means the SalonSync mobile application, website (salonsync.app), APIs, and all associated technology operated by the Company.
1.7 “Salon Partner” means a registered beauty or wellness service provider listed on the Platform pursuant to a separate Salon Partner Agreement.
1.8 “Services” means beauty, grooming, or wellness services offered by Salon Partners and bookable through the Platform.
1.9 “StylePass” means the prepaid service bundle product offered by the Platform, described further in Clause 8.
1.10 “Wallet” means the in-Platform stored-value account comprising Real Balance and Bonus Balance, as defined in Clause 7.
1.11 “QR Code” means the unique machine-readable code assigned to each Salon Partner and/or individual staff member for check-in and service verification purposes.
1.12 “Platform Fee” means the fee charged by the Company for facilitating a Booking, which is non-refundable except in cases of Salon Fault (Clause 6.5).
1.13 “Salon Fault” means a cancellation attributable to the Salon Partner, including failure to accept a Booking within the designated window or cancellation initiated by the Salon Partner or an administrator.
1.14 “Working Days” means days on which scheduled commercial banks are open for business in Bengaluru, Karnataka, excluding Sundays and public holidays.
2.1 By completing OTP-based phone verification and creating an account, you represent and warrant that:
(a) you are at least eighteen (18) years of age;
(b) you possess full legal capacity to enter into binding contracts under the Indian Contract Act, 1872 (Sections 10–12);
(c) all information you provide to the Platform is true, accurate, current, and complete;
(d) you are not barred from receiving services under any applicable law.
2.2 If you access the Platform on behalf of a corporate entity, you further represent that you have authority to bind that entity to this Agreement, and references to “you” shall include that entity.
2.3 We reserve the right to verify your eligibility at any time and to suspend access pending verification without notice.
2.4 This Agreement may be updated periodically. Material changes will be notified via in-app notification or email. Continued use after the notified effective date constitutes acceptance of the revised terms. The current version is always available at salonsync.app/terms.
3.1 The Platform operates as an electronic marketplace and Intermediary within the meaning of Section 2(w) of the Information Technology Act, 2000 and as an E-Commerce Entity under the Consumer Protection (E-Commerce) Rules, 2020. The Company facilitates the discovery, booking, and payment of Services offered by independent Salon Partners.
3.2 The Company is not a party to the service contract between a User and a Salon Partner. Salon Partners are independent businesses and not employees, agents, or partners of the Company.
3.3 Subject to the conditions specified in Section 79 of the Information Technology Act, 2000 read with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Company shall not be liable for the acts or omissions of Salon Partners.
3.4 The Company reserves the right to modify, suspend, or discontinue any feature or service offered through the Platform, in whole or in part, at any time with reasonable notice where practicable.
3.5 Disclosure of Seller Information. In compliance with Rule 5(1) of the Consumer Protection (E-Commerce) Rules, 2020, information about Salon Partners including name, address, registration details, ratings, and contact particulars is made available on each Salon Partner's listing page on the Platform.
4.1 Account creation requires a valid Indian mobile phone number (+91). Authentication is performed exclusively via a one-time password (OTP) delivered by SMS. Each mobile number may be associated with only one account.
4.2 You are solely responsible for maintaining the confidentiality of your OTP and device access credentials. Any action performed through your account after successful OTP verification shall be deemed authorised by you.
4.3 You must notify us immediately at support@salonsync.com if you become aware of any unauthorised use of your account or any security breach.
4.4 The Company shall not be liable for any loss arising from your failure to maintain the security of your account credentials or device.
4.5 You may request deletion of your account by contacting support. Account deletion will anonymise Personal Data subject to the retention obligations specified in the Privacy Policy. Wallet balances (including any non-withdrawn Real Balance) shall be forfeited upon deletion, as no cash withdrawal facility is provided for Consumer Wallet accounts. Pending bookings must be resolved before deletion requests can be processed.
4.6 The Company may create a placeholder email address in the format phone_[number]@placeholder.salonsync.app for internal system identification purposes only. This placeholder address is not shared with third parties and does not represent your actual email address.
5.1 Booking Formation
(a) A Booking is confirmed when (i) you complete payment or (ii) for unpaid/hold bookings, payment is received within the thirty (30) minute hold window. A Booking confirmation notification shall constitute acceptance of your offer.
(b) An unpaid Booking hold expires automatically after thirty (30) minutes, releasing the reserved slot. No payment is collected on expiry and no refund is applicable.
(c) The Salon Partner must accept the Booking within the designated acceptance window. Failure to accept within that window constitutes a Salon Fault and the Booking shall be auto-cancelled with a full refund including Platform Fee.
5.2 QR Check-In Protocol
(a) You must scan the Salon Partner's QR Code within the prescribed grace period upon arriving at the salon (“Customer Check-In”). Failure to check in within the grace period may result in the Booking being marked as a No-Show.
(b) For service commencement, the assigned staff member's QR Code must be scanned (“Staff Verification”). This confirms the service has begun and initiates the escrow release process.
(c) Your IP address, device information, and GPS coordinates are logged at each check-in event for fraud prevention purposes, as disclosed in the Privacy Policy.
(d) Any attempt to manipulate, share, replicate, or fraudulently use a QR Code is prohibited and will result in immediate account suspension and potential legal action.
5.3 No-Show Policy
(a) A Booking shall be automatically marked as a No-Show if the Customer Check-In is not recorded within the grace period. Upon No-Show designation, your payment for that Booking is forfeited and no refund shall be issued.
(b) No-Show designations may only be reversed by an administrator upon receipt of documented evidence of extenuating circumstances within seven (7) days.
(c) A No-Show designation is not a cancellation and shall not attract the cancellation refund tiers specified in Clause 5.4.
5.4 Cancellation Policy & Refund Tiers
The following refund percentages apply to the service amount exclusive of the Platform Fee, which is non-refundable except in cases of Salon Fault (Clause 5.4(e)). See the full Cancellation & Refund Policy for detailed computation.
| Notice Period Before Appointment | Refund of Service Amount |
|---|---|
| 24 hours or more | 100% |
| 12 hours or more but less than 24 hours | 80% |
| 4 hours or more but less than 12 hours | 50% |
| Less than 4 hours | 0% |
(a) “Notice Period” is measured from the time of cancellation request to the scheduled appointment start time.
(b) Where payment was made partly via Wallet and partly via Razorpay (online payment gateway), the refund shall be credited proportionally to the original payment methods: Wallet refunds are credited instantly; Razorpay refunds are processed within five (5) to seven (7) Working Days to the original payment instrument.
(c) GST shall be refunded in proportion to the service amount refunded.
(d) StylePass Bookings: Cancellation more than two (2) hours before the appointment returns the service credit to the StylePass; cancellation within two (2) hours forfeits the redemption with no monetary compensation.
(e) Salon Fault: Where a Booking is cancelled due to Salon Fault, a full refund of the service amount, Platform Fee, and all applicable taxes shall be issued within two (2) Working Days.
(f) No refund shall be issued for: completed services, No-Show Bookings, expired unpaid holds, or bookings cancelled after service commencement.
6.1 All payments on the Platform are processed exclusively through Razorpay Software Private Limited, a Payment Aggregator authorised by the Reserve Bank of India. By completing a payment, you also agree to Razorpay's terms and conditions.
6.2 All prices displayed on the Platform are inclusive of applicable Goods and Services Tax (GST) unless expressly stated otherwise. The GST applies to Services booked and is charged by the Salon Partner in their capacity as the taxable supplier.
6.3 The Platform Fee charged by the Company for facilitating a Booking is separately disclosed at checkout and attracts GST at the rate applicable to intermediary services (currently 18%).
6.4 Wallet — Real Balance: Credits to your Wallet arising from: (a) top-up via Razorpay; or (b) refunds of previously paid amounts. Real Balance has no expiry.
6.5 Wallet — Bonus Balance: Credits arising from promotional schemes, referral rewards, review incentives, or any other discretionary credit by the Company. Bonus Balance: (a) is deducted before Real Balance in any transaction; (b) has no cash value and cannot be withdrawn; (c) expires twelve (12) months from the date of each individual credit if unused; (d) is subject to modification or withdrawal by the Company in case of misuse or fraud detection.
6.6 In any Booking, Bonus Balance is consumed first, followed by Real Balance, and any remaining amount is charged to the payment gateway.
6.7 The Company does not operate a Prepaid Payment Instrument requiring RBI licensure, as Wallet balances are not redeemable for cash and are usable only for Services on the Platform.
6.8 Chargeback Policy: Initiating a payment chargeback with your bank or card issuer for a transaction completed on the Platform, without first raising a dispute through SalonSync Support, will result in immediate suspension of your Wallet and account pending investigation. Abusive chargeback patterns may result in permanent account termination and recovery of amounts.
7.1 StylePass is a prepaid service bundle (“commitment-for-discount”) offered by the Company under which you pay upfront for a package of salon services at a discounted rate. StylePass is not a subscription, membership, or recurring billing arrangement.
7.2 Two plan types are available: (a) Plan A — one (1) redemption per calendar month; (b) Plan B — multiple redemptions with no monthly cap. Each plan's eligible services are specified at purchase.
7.3 Full purchase price is charged upfront via Razorpay at the time of purchase. Funds are held in escrow and released to the Salon Partner proportionally upon each verified service redemption.
7.4 Each StylePass purchase generates a unique four (4) digit Redemption PIN required at the salon for each service. The PIN must be presented to salon staff for service completion to be recorded and escrow funds to be released. Disclosure of the PIN to any third party is at your risk.
7.5 Validity & Grace Period: A StylePass is valid until its designated End Date. A grace period of seven (7) calendar days after the End Date is provided, during which remaining service credits may be redeemed. All unused credits are automatically forfeited after the grace period without refund or compensation.
7.6 Cancellation: (a) Cancellation of a StylePass Booking more than two (2) hours before the appointment returns the service credit to the StylePass. (b) Cancellation within two (2) hours forfeits the redemption; no refund is issued and no credit is returned to the pass. (c) A StylePass that has not been used at all may be refunded in full to Wallet upon written request to support, subject to no redemptions having been made.
7.7 StylePass has no cash value, is non-transferable, and may not be sold, gifted, or assigned to any third party.
7.8 For complete terms governing StylePass, please refer to the dedicated StylePass Terms, which are incorporated herein by reference.
8.1 The Referral Programme enables existing Users (“Referrers”) to share a unique referral code with new users (“Referees”).
8.2 Signup Bonus: A Referee who creates an account using a valid referral code shall receive a Bonus Balance credit of ₹100 (“Signup Bonus”) upon successful account creation. The Signup Bonus is credited instantly to the Referee's Wallet.
8.3 Referrer Reward: The Referrer shall receive a Bonus Balance credit of ₹100 (“Referrer Reward”) upon the Referee completing their first Booking with a minimum transaction value of ₹300 (inclusive of all taxes) within thirty (30) calendar days of account creation. If this condition is not met within the thirty-day window, the Referrer Reward lapses permanently.
8.4 Restrictions:
(a) Only one referral code may be applied per Referee account; the code must be applied at registration and cannot be added retroactively.
(b) Self-referral (using your own code or codes associated with accounts under your control) is strictly prohibited and will result in forfeiture of all referral credits and account suspension.
(c) The Company reserves the right to investigate referral patterns for fraud, including device fingerprinting and network analysis. Suspicious patterns will result in credit clawback and account action.
(d) Referral credits constitute Bonus Balance and are subject to all Bonus Balance restrictions in Clause 6.5.
8.5 The Company may modify, suspend, or terminate the Referral Programme at any time. Modification does not affect credits already validly earned prior to the effective date of modification.
9.1 Eligibility. Only a User who has completed a verified Booking with confirmed QR Check-In is eligible to submit a review for that Booking. Reviews must be submitted within thirty (30) days of service completion.
9.2 One Review Per Booking. Only one review may be submitted per Booking. Reviews may be edited by the submitter until the edit lockout period expires.
9.3 Content Standards. By submitting a review, you represent and warrant that it: (a) reflects your genuine, uninfluenced experience; (b) is not fake, incentivised, sponsored, or coerced; (c) does not contain defamatory, obscene, or unlawful content; (d) does not disclose Sensitive Personal Data of any third party.
9.4 Licence. By submitting a review, you grant the Company a non-exclusive, perpetual, royalty-free, worldwide licence to display, reproduce, and use the review content on the Platform and in marketing materials.
9.5 Moderation. The Company reserves the right, without obligation, to remove, edit, or decline to publish any review that violates these terms or applicable law, including pursuant to IT (Intermediary Guidelines) Rules, 2021 Rule 3(1)(b). The Company shall not be liable for the content of third-party reviews.
9.6 Review Incentives. The Platform may credit Review Coins upon verified review submission. Review Coins are a separate incentive distinct from Wallet Bonus Balance and are converted to Wallet credits upon redemption at the rates and terms disclosed in the app. Review Coins have no cash value.
10.1 You must not use the Platform to:
(a) perform or attempt to perform fraudulent transactions, including chargebacks for services received;
(b) manipulate, reproduce, share, or generate counterfeit QR Codes;
(c) submit fake check-ins, fake reviews, or fraudulent No-Show disputes;
(d) create multiple accounts to circumvent account suspensions, referral limits, or promotional caps;
(e) use automated scripts, bots, or scrapers to access the Platform;
(f) interfere with the Platform's security, integrity, or availability, including activities amounting to offences under Sections 43, 66, 66C, 66D of the Information Technology Act, 2000;
(g) engage in any activity that constitutes an unfair trade practice under Section 2(47) of the Consumer Protection Act, 2019;
(h) transmit any virus, malware, or harmful code;
(i) impersonate any person or entity;
(j) use the Platform for any unlawful purpose under Indian law.
10.2 The Company may report prohibited conduct to appropriate law enforcement authorities and cooperate with investigations.
11.1 All intellectual property in the Platform — including source code, design, trade marks (“SalonSync”, “StylePass”), logos, database structures, and proprietary algorithms — is owned by the Company or its licensors and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and applicable international treaties.
11.2 Subject to your compliance with this Agreement, the Company grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for its intended purpose.
11.3 You must not: (a) reverse-engineer, decompile, or disassemble any part of the Platform; (b) create derivative works; (c) remove or alter any proprietary notices; (d) use the Platform's trade marks without prior written consent.
11.4 Any feedback, suggestions, or ideas submitted by you may be used by the Company without restriction or compensation.
12.1 No Warranty on Services. The Company does not warrant the quality, safety, legality, or fitness for purpose of any Services provided by Salon Partners. All warranties relating to Services lie exclusively with the respective Salon Partner.
12.2 Platform “As Is”. Except as required by applicable law, the Platform is provided “as is” and “as available” without any express or implied warranty, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
12.3 Limitation of Liability. To the maximum extent permitted by the Consumer Protection Act, 2019, and other applicable law:
(a) The Company's aggregate liability to you for any claim arising under or in connection with this Agreement shall not exceed the Platform Fee paid by you in respect of the specific Booking that is the subject of the claim, or ₹1,000 (whichever is lower).
(b) The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profit, data, goodwill, or opportunity.
(c) Nothing in this clause excludes liability for death or personal injury caused by the Company's negligence, fraud, or any other liability that cannot be excluded under applicable law.
12.4 Force Majeure. The Company shall not be liable for any delay or failure in performance resulting from events beyond its reasonable control, including natural disasters, government actions, pandemics, internet outages, or failures of third-party service providers (including payment gateways and SMS providers). The Company shall use reasonable endeavours to restore service as soon as practicable.
12.5 Third-Party Links. The Platform may contain links to third-party websites or services. The Company does not endorse or assume responsibility for the content or practices of any third-party site.
13.1 You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, and licensors from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
(a) your breach of any representation, warranty, or obligation under this Agreement;
(b) your violation of any applicable law, rule, or regulation;
(c) your infringement of any intellectual property or other right of any third party;
(d) any User-generated content you submit, transmit, or upload on the Platform;
(e) any misuse of QR Codes, fraudulent check-in, fake review submission, or chargeback abuse.
13.2 The Company reserves the right, at its own expense, to assume the exclusive defence and control of any matter subject to indemnification by you, and you agree to cooperate with the Company's defence of such claims.
14.1 The Company may, in its discretion, suspend or terminate your account immediately and without prior notice if:
(a) you breach any material term of this Agreement;
(b) you engage in conduct listed under Clause 10 (Prohibited Conduct);
(c) you commit QR fraud, submit fake reviews, initiate abusive chargebacks, or engage in self-referral;
(d) required by applicable law or a direction of a competent authority;
(e) your account poses a risk to the security or integrity of the Platform or other users.
14.2 Where the violation is capable of remedy, the Company may, at its discretion, issue a warning and provide a reasonable opportunity to remedy before suspension. This discretion does not create an obligation to warn before suspension in all cases.
14.3 Upon termination, all licences granted to you under this Agreement are immediately revoked. Pending Bookings shall be cancelled. Refunds (if applicable) shall be processed in accordance with Clause 5.4. Bonus Balance shall be forfeited. Real Balance, if any, shall be forfeited in accordance with Clause 4.5 as no cash withdrawal facility is provided.
14.4 You may appeal a suspension by writing to support@salonsync.com within fourteen (14) days of the suspension notice. The Company shall review appeals within thirty (30) days.
15.1 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of India. Applicable statutes include, without limitation, the Indian Contract Act, 1872; the Consumer Protection Act, 2019; the Consumer Protection (E-Commerce) Rules, 2020; the Information Technology Act, 2000; the Digital Personal Data Protection Act, 2023; and the Goods and Services Tax Act, 2017.
15.2 Consumer Rights. Nothing in this Agreement restricts your statutory rights as a Consumer under the Consumer Protection Act, 2019, including the right to approach a Consumer Disputes Redressal Commission of appropriate jurisdiction under Section 34 (District Commission), Section 47 (State Commission), or Section 58 (National Commission).
15.3 Amicable Resolution. In the event of a dispute, the parties shall first attempt amicable resolution by raising a complaint through the Platform's grievance mechanism. A thirty (30) day period shall be allowed for resolution before other remedies are pursued.
15.4 Arbitration. For B2B disputes (e.g., disputes with Salon Partners) and subject to any mandatory consumer rights, disputes that cannot be resolved amicably shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted: (a) by a sole arbitrator mutually appointed or, failing agreement, appointed under the Act; (b) in the English language; (c) at Bengaluru, Karnataka, India; (d) under Indian substantive law.
15.5 Jurisdiction. Without prejudice to Clause 15.4, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any proceedings arising out of this Agreement, subject to mandatory statutory exceptions.
16.1 In compliance with Rule 3(2)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Rule 3(1) of the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, the Company has designated a Grievance Officer:
Grievance Officer: SalonSync Grievance Team
Email: support@salonsync.com
Address: Bengaluru, Karnataka, India
Resolution SLA: Grievances shall be acknowledged within forty-eight (48) hours and resolved within thirty (30) days of receipt, as required by applicable rules.
16.2 Grievances relating to Personal Data processing shall be addressed in accordance with the Privacy Policy and the rights prescribed under Sections 11–14 of the Digital Personal Data Protection Act, 2023.
17.1 Severability. If any provision of this Agreement is held invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable.
17.2 Waiver. Failure by the Company to enforce any right under this Agreement shall not constitute a waiver of that right. Any waiver must be express and in writing.
17.3 Entire Agreement. This Agreement, together with the Privacy Policy, Cancellation & Refund Policy, and any other policies incorporated by reference, constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior discussions, representations, and agreements.
17.4 Assignment. You may not assign or transfer any right or obligation under this Agreement without prior written consent of the Company. The Company may assign this Agreement or any part thereof, including in connection with a merger, acquisition, or sale of assets, with notice to you.
17.5 Language. This Agreement is executed in the English language. Translations, if provided, are for convenience only. In the event of any conflict, the English text shall prevail.
© 2026 StyloSynk. All rights reserved. A product of Synauratech Pvt Ltd.